Terms & Conditions

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Terms Updated FEB 2006

We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.

Cards keyed online are automatically debited at the time of purchase. Sometimes this may apply for reservations over the phone , if this is the case you will be notified prior been charged.

Please note that all bookings must be made online using our website or over the phone. We cannot accept reservations received by other website or by post.
You may only place reservations and make communications with us in English, and all contracts concluded between us will be in English.

We promise of immediate execution of reservations:

All reservations will be processed within 24 hours , and an email send to the customer no later than 1 working day after receipt, confirming the reservation.

1.Agreed Price:

The Agreed price is the price to be paid for the journey as agreed between Lucy's Limos and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's) requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us.

2. Payment:

a. All bookings are confirmed by the payment in advance of a non-refundable deposit.

b. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method appears on the booking confirmation.

Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 5% (five per cent) surcharge on the transaction amount. Card Transactions will be processed by Metacharge or Nochex on behalf of Lucy's Limos and will appear in your card statement as Lucy's Limos or "Nochex Ltd" .

3. Cancellation of booking:

Cancelling a reservation - Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation please call 020 8673 7902

Cancellation By Us - We reserve the right to cancel the limousine hire contract between us if:-
a) the client doesn't accept our terms and conditions and/or refuse to make a deposit payment,
b) we do not operate in your area, or
c) one or more of the limos you have booked no longer will be able to cover your reservation.

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Grace Period:

Lucy's Limos always to arrive at all pick up points in advance of the times agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as unforeseen traffic, inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 50 (fifty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.

5. Damages:

Damages, subsequent cost's) of repair's) of such damage's) to the limousine's) hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick or soils in the limousine's) we will charge £100.00 to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's) not be made on the night.

6.Additional Charges/Overtime:

Overtime charges begin immediately after the end time as set out in the box overleaf titled "Requirement Ends". Under this agreement the over time rate per hour or part there of is £120.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount's) will be charged to the credit/debit card with which the booking deposit was paid. Credit card payment's) are subject to 5% (five per cent) surcharge on the transaction amount.

7. Hire type:

We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires

8. Vehicle supplied:

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

9. Airport Drop Offs/Pick ups:

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Lucy's Limos to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

10. Lost Property:

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

11. Breakdown:

In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability

Delays

Although Lucy's Limos will endeavour to meet all deadlines, we accept no responsibility for delay however caused.

. Airport Journeys

1. The amount of passengers and suitcases will be determined at the time of booking and will appear in the 'booking details' section overleaf and must not be exceeded due to weight and space restrictions.
2. Charges for airport collections include the first 30 minutes wait after the flight has landed and any additional time will be charged at the overtime rate stated in C. above.
3. Excessive delays may forfeit your return journey as other bookings may have been taken for that Limousine on that day. You must call our office at the first instance from your departure airport to confirm details. Rerouted flights may not be able to be met by us and additional charges may be charged the client. Check with your travel insurance company to see if you are covered for these costs.

Access

Lucy's Limos accept no responsibility for restricted vehicle access (hump back bridges, width restrictions etc) at any location and not liable for delays caused by rerouted journeys.

Articles Left in Limousine

Although we will take care, we will not be responsible for any loss or damage to luggage or personal property left in the Limousine during or after the rental period.

Consideration

For the comfort and consideration of other clients, passengers are not permitted to smoke in the limousine. Journeys of more than 1 ½ hours may stop for a 10 minute break if pre arranged with our office.

Seatbelts

Passengers in forward facing seats are required by law to wear seatbelts and for your safety we advise the wearing of seatbelts by all passengers. Baby Seats should be used in forward facing seats only.

Breakdown

Our vehicles are serviced and maintained to the highest levels however in the unfortunate event of breakdown Lucy's Limos cannot be held responsible.

Some of our limousines and hummers are outsourced from various limousine hire companies and any transactions with regard to monies paid must be made directly to the limousine operator to whom the vehical belongs.